how to order in westingames

1.How to make an order on the website?

A) By the Search Bar

Search the item you like in the search bar, type the quantiy you want, then add to cart.  Our Searh engineer is so strong that you can find what you need simply.

Tips: Use the brief keyword and in English.

Sample: If you want to search the “genuine top screen for 3DS XL”, you may put the keyword of ”Top screen 3DS XL”.

B)  By the Price list

Click the Price list on the homepage, you can see the price range of all products on the website. The flow how the order works?

Choose the items you like, type the quantity you want, then add to cart. Please confirm the shipping address before submitting the order.

C) By the assistant

a) Online chat. 

Click the right side of the website, you can see the assistant online. (please leave message, if off line.) You can send a list about the item ID and quantity in  Excel Document(PO-WT.xls) to one of the assistant, then she/he will help you to make an order in your account.

b) Email chat.

Click the contact us, you can see the business card of each assistant. You can send the item ID and quantity in  Excel Document(PO-WT.xls) to one of the assistant by email, then she/he will help you to make an order and reply you within 1 working day.

D) By Pick up

You can also visit our company directly, if you or your friend in China. Click HERE to check the contact information and map. You can make an order with us face to face. Welcome!

2. How to choose Shipping way?

A) Shipping method:

DHL, EMS, UPS, FedEx,TNT, Air transportation, Sea transportation.

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B) Procedure:

a)After opening your cart, click “next step”, you can find a page to fill in shipping address and choose shipping method. As below:

b)After choosing  the method of delivery, a rough freight will be shown. Then click”submit”and a accurate offer will be made by your assistant later.

Note: For express, only DHL and EMS  support to delivery goods with brand&logo.

C) Freight:

1、In most situation, the freight is up to the weight. Except that the volume is far larger than weight.

2、The freight is different betwwen goods with brand and without brand.

For DHL/UPS/FedEx, a big discount will be given once the weight of package reaching 21KG. As below:

                                  Shipping fee for DHL to USA (Brand goods)


3. How can i get warranty?

There is warranty for all products of the website, so do not worry about the quality.The best quality goods will be sent you.

Also, please believe: You will get what you paid for.

Here is the brief description about the Warranty. For more details, please check THIS web page.

In principle, Westingames will warrant all the OEM products for 6 months from the date of shipment. While original new, pulled, refurbished products will only enjoy the other two schemes: “Re-delivery of small-quantity products in next order” and “Partial compensation”.

4.How to contact with my assistant?

The working time for Westingames is from 9:00 To 18:30(UTC+8). You will get reply within an hour if you chat with your assistant during working time.

You can also leave a message to your assistant. He/she will reply you ASAP.

A) By email

Jeff:       Sherry:

Wendy:  Jocelyn:

B) By web page chat

Check the right of the website. Click the assistant you want to talk.

C) By Skype

Check the right of the website. Click the assistant you want to talk.

D) By Telephone

Check This contact page to see detail information.

E) By whatsapp

Check This contact page to see detail information.Scan the QR Code to add.

F) By Wechat

Check This contact page to see detail information.

G) By face-to-face

Here is the address of our company. Welcome to visit our company.


5. How to pay?

There are 4 ways to make payment.

>> T/T payment

1. This is our HSBC bank account information. >Detail

2. Go to any branch of the designated bank and transfer the money.


Note: For this payment method, only accepts your local currency.
The money will arrive about 2-3 business days.



>> Money Gram & Western Union payment
1. This is our bank account information. >

2. Go to a Western Union/ Money Gram and transfer the money. 


3. Log into My Account , enter the Awaiting Payment and click Pay Order. 


Note: You will be responsible for Western Union commission fees.
The money will arrive about 2-3 business days. 



>> Visa Card payment
1. Please register our web, create your account. >

2. Then assistant will verify your account, place an order by yourself or assistant.

3. Log into My Account , enter the Awaiting Payment and click Pay Order.


Enjoy your shopping!