Common cases Not Received Items
- The parcels are missing during the delivery 100% refund.
- The parcels are seized by customs Please check our customs terms and solution.
- Others Please contact your assistant.
Incorrect Items (not as described)
- The received items are the same as the invoice described, but customers order them wrongly Return or Refund are not acceptable
- The received items are different from the invoice described, like color, model, packing box, etc. – Buyers can accept the wrong items and the right items will be sent in next order. 30% discount of the wrong items. – Buyers can accept the wrong items, but need the right items urgently. 10% discount of the wrong items, and the right ones will be delivered within 3 working days. – Buyers can not accept the wrong items and need the right items urgently. 5% discount of the right items. The right items will be delivered within 3 working days on the arrival of the wrong items* The shipping methods are decided by westingames, and its delivery time is normally within 15 days. * All shipping costs are paid by westingames. * All the items are double checked by different staffs before packed.
Defective Items Please check our warranty for details. Any artificial damage is not under warranty. How to Apply Return & Refund? 1. Please prepare the proofs of the items with problems, like photos or video. And fill in After-sale Feedback form. Click here to download. Send them to your assistant. 2. WT assistants will deal with the issues within one working day and offer the best solution within 3 working days. 3. Refund will be added in the Credit Balance of your WT account within 3 working days.